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12 Day European Big Five and Gorilla Safaris

Ngorongoro conservation area

Tour Details

Overview

This 12-day European Big Five & Gorilla Safari is a refined and immersive journey across Rwanda, Kenya, and Tanzania, designed for travelers seeking a rare combination of primate encounters, iconic Big Five safaris, and the legendary Great Migration.

Your journey begins in Rwanda, the “Land of a Thousand Hills,” where you experience the vibrant culture of Kigali before venturing into the misty volcanoes for an unforgettable mountain gorilla trekking experience.

Continue into Kenya’s legendary Masai Mara, home to the Big Five and dramatic savannah landscapes, before crossing into Tanzania’s Serengeti National Park, where the endless plains reveal the heart of the Great Migration.

The journey concludes at the breathtaking Ngorongoro Crater, a natural wonder and one of the most wildlife-dense ecosystems in the world, offering a final unforgettable safari experience before departure.

This itinerary is designed for travelers seeking exclusivity, wildlife diversity, and a seamless cross-border East African safari experience.

Tour Highlights

  • Gorilla trekking in Volcanoes National Park, Rwanda
  • Cultural discovery of Kigali city
  • Big Five safari in Masai Mara
  • Great Migration experience (seasonal)
  • Serengeti endless plains safari
  • Ngorongoro Crater wildlife experience
  • Luxury safari lodges & camps
  • Seamless Rwanda → Kenya → Tanzania journey

Route
Itinerary
Click Day by Day

Tour Highlights

Luxury Accommodation

Stay in high-end lodges and tented camps with comfort and stunning views.

Flexible Start Dates

Begin your journey on any available day that fits your schedule.

Customizable Itinerary

Modify accommodations and destinations to match your preferences.

Can Start Any Day

If availability permits, this tour can start on any day.

Activities & Transportation

  • Activities
  • Game Drives
  • Getting Around
  • Transfer

    A transfer from and back to the airport is included.

Tour Highlights

  • Tour Start & End
  • Can be Customized as

  • Duration

    Day: 12 Night: 11
  • You Visit

    Volcanoes National Park Ngorongoro Crater Serengeti National Park Masai Mara National Reserve

Drinks

  • Water
  • Wine
  • Beer
  • Juice
  • Coffee

Special Dishes

  • Vegetarian
  • Vegan
  • Lactose-Free
  • Diabetic-Friendly
  • Fruitarian

Day 1: Arrival in Kigali – Luxury Welcome to Rwanda

Accommodation Type: hotel
Website:

Day 2: Kigali Cultural Experience – Heritage, Elegance & Modern Rwanda

Accommodation Type: hotel
Website:

Day 3: Transfer to Volcanoes National Park – Journey into the Gorilla Highlands

Accommodation Type: lodge
Website:

Day 4: Gorilla Trekking Experience – Volcanoes National Park

Accommodation Type: lodge
Website:

Day 5: Transfer to Kenya – Masai Mara

Accommodation Type: tentedcamp
Website:

Day 6: Full Day Masai Mara Safari – Big Five Wilderness Experience

Accommodation Type: tentedcamp
Website:

Day 7: Masai Mara Cultural Experience – Maasai Heritage & Wilderness Connection

Accommodation Type: tentedcamp
Website:

Day 8: Transfer to Serengeti – Tanzania

Accommodation Type: lodge
Website:

Day 9: Full Day Serengeti National Park Safari – Endless Plains & Big Cat Territory

Accommodation Type: lodge
Website:

Day 10: Serengeti → Ngorongoro – Journey to the Crater Highlands

Accommodation Type: lodge
Website:

Day 11: Ngorongoro Crater Safari – Wildlife in a Natural Wonder

Accommodation Type: lodge
Website:

Day 12: Ngorongoro / Arusha → Departure – Farewell to East Africa

Accommodation Type: 0

Day by Day

Iternerary:

Kigali

Arrival in Kigali – Luxury Welcome to Rwanda

Day 1: Arrival in Kigali – Luxury Welcome to Rwanda

Upon arrival at Kigali International Airport, you will be warmly welcomed by a dedicated VIP concierge team representing Eagle Soul Adventure, ensuring a seamless and refined entry into Rwanda. Fast-track assistance through immigration and customs is arranged, allowing you to move effortlessly through the airport without delays or stress.

As you step outside the terminal, your private guide greets you with a signature welcome,refreshing cold towels and a handcrafted welcome drink setting the tone for your exclusive East African journey.

You are then escorted to your private luxury vehicle for a smooth transfer through the beautifully organized and vibrant city of Kigali. Known for its cleanliness, safety, and calm elegance, Kigali offers a striking first impression of Rwanda’s transformation into one of Africa’s most progressive destinations.

During the drive, your guide introduces you to Rwanda’s inspiring story of resilience, conservation success, and cultural unity, giving you a meaningful foundation for the experiences ahead.

Upon arrival at your luxury hotel, you are welcomed with warm hospitality and assisted with check-in to your elegantly designed room or suite. The rest of the afternoon is reserved for relaxation.unwind by the pool, enjoy the serene atmosphere, or indulge in a rejuvenating spa treatment after your journey.

In the evening, enjoy a refined welcome dinner at your hotel’s signature restaurant, where gourmet chefs present a fusion of Rwandan-inspired flavors and international cuisine, paired with fine wines and elegant service.

After dinner, your safari expert will conduct a detailed briefing of your journey, covering your upcoming gorilla trekking experience in Volcanoes National Park, Big Five safaris in Kenya and Tanzania, and the Great Migration across the Serengeti. You will also receive important travel guidance to ensure comfort, safety, and readiness for the adventure ahead.

Activities:

VIP airport assistance • Private luxury transfer • Hotel check-in • Leisure relaxation • Safari briefing

Main Highlight:

A seamless VIP arrival into Rwanda, combining luxury hospitality, cultural introduction, and a calm beginning to your extraordinary multi-country safari journey.

Kigali

Kigali Cultural Experience – Heritage, Elegance & Modern Rwanda

Day 2: Kigali Cultural Experience – Heritage, Elegance & Modern Rwanda

After a refined breakfast at your hotel, begin a privately guided exploration of Kigali, a city celebrated for its cleanliness, safety, and modern African sophistication. Your professional guide will introduce you to the cultural heartbeat of Rwanda, offering deep insight into its remarkable transformation, resilience, and contemporary identity.

Your first visit may include the Kigali Genocide Memorial (optional), a powerful and respectfully curated site that provides important historical context about Rwanda’s past and its inspiring journey toward unity and national healing. This experience is handled with sensitivity and professionalism, allowing time for reflection and understanding.

Continue your journey through Kigali’s vibrant local craft markets, where skilled artisans showcase handmade baskets, traditional textiles, wood carvings, and contemporary African art. This is an opportunity to connect with Rwanda’s creative spirit and support local craftsmanship.

Proceed with a curated city tour through Kigali’s scenic hills, modern districts, and panoramic viewpoints. Along the way, your guide will share stories of Rwanda’s conservation efforts, governance model, and its growing reputation as one of Africa’s most progressive and well-organized destinations.

In the evening, enjoy an elegant fine dining experience at one of Kigali’s premier restaurants, where gourmet chefs blend international techniques with Rwandan-inspired flavors. The atmosphere is refined, romantic, and thoughtfully designed for luxury travelers.

After dinner, return to your hotel for a peaceful evening of rest and relaxation, preparing for your journey toward Volcanoes National Park the following day.

Activities:

City tour • Cultural experience • Optional memorial visit • Craft markets • Fine dining experience

Main Highlight:

A refined cultural immersion into Kigali’s heritage, modern transformation, and artistic spirit, offering a deeper understanding of Rwanda before the safari journey continues.

Volcanoes National Park

Transfer to Volcanoes National Park – Journey into the Gorilla Highlands

Day 3: Transfer to Volcanoes National Park – Journey into the Gorilla Highlands

After breakfast in Kigali, depart on a scenic drive toward Volcanoes National Park in Rwanda’s northern highlands. This journey takes you through the breathtaking “Land of a Thousand Hills,” where rolling green landscapes, terraced farms, and traditional villages create one of the most picturesque countryside drives in Africa.

Along the way, your private guide will share insights into Rwandan rural life, culture, and the country’s globally recognized conservation efforts that have helped protect endangered species, including the mountain gorilla. The drive gradually transitions from vibrant city life into a cooler, mist-covered mountain environment.

Upon arrival in the Volcanoes region, check in to your luxury lodge set against the dramatic backdrop of the Virunga volcano chain. The atmosphere becomes serene and immersive, with fresh mountain air, lush vegetation, and uninterrupted views of the surrounding peaks.

The rest of the afternoon is at leisure. You may relax at your lodge, enjoy panoramic volcano views, take a gentle walk around the property, or indulge in spa treatments designed to restore comfort and energy before your gorilla trekking experience.

In the evening, enjoy a refined dinner featuring locally inspired and international cuisine, served in an elegant setting that reflects the tranquility of the mountains.

Activities:

Scenic drive • Lodge check-in • Leisure relaxation • Volcano views • Nature immersion

Main Highlight:

A breathtaking journey into Rwanda’s volcanic highlands, transitioning from cultural landscapes to the heart of mountain gorilla territory in a serene luxury setting.

Volcanoes National Park

Gorilla Trekking Experience – Volcanoes National Park

Day 4: Gorilla Trekking Experience – Volcanoes National Park

Today marks one of the most extraordinary wildlife encounters on Earth. After an early breakfast at your lodge, proceed to the Volcanoes National Park headquarters for a detailed ranger briefing. Experienced park rangers will guide you through trekking rules, safety instructions, and insights into the behavior of the endangered mountain gorillas.

You will then enter the dense, mist-covered rainforest of the Virunga Mountains. The trek takes you through bamboo forests, steep volcanic slopes, and rich vegetation alive with birdlife and other primates. The duration varies depending on the location of the assigned gorilla family.

Eventually, you will come face-to-face with a habituated gorilla family in their natural habitat. Spend one unforgettable hour observing their behavior.silverbacks moving with quiet authority, mothers caring for their young, and juveniles playing freely in the forest. This rare encounter offers one of the most powerful wildlife experiences on Earth.

After the trek, return through the forest and transfer back to your lodge for lunch and relaxation. The afternoon is at leisure to rest, reflect, or enjoy optional spa treatments.

In the evening, enjoy a refined dinner at your lodge surrounded by the peaceful atmosphere of the volcano highlands.

Activities:

Gorilla trekking • Wildlife photography • Forest exploration • Nature immersion

Main Highlight:

An intimate and life-changing encounter with mountain gorillas in the misty rainforest of Volcanoes National Park, offering one of the rarest wildlife experiences on the planet.

Masai Mara National Reserve

Transfer to Kenya – Masai Mara

Day 5: Transfer to Kenya – Masai Mara

After breakfast at your lodge in Rwanda, depart for your cross-border journey into Kenya. This scenic and well-coordinated transfer takes you through Rwanda’s highlands and onward toward the Kenyan border, where immigration and customs procedures are handled smoothly with the assistance of your private safari team.

Upon crossing into Kenya, the landscape gradually transforms into open savannah plains as you make your way toward the world-famous Masai Mara National Reserve. Known for its vast grasslands, abundant wildlife, and dramatic predator action, the Mara is one of Africa’s most iconic safari destinations.

Arrive at your luxury safari camp in time for lunch and a short relaxation period. Later in the afternoon, head out for your first game drive in the Masai Mara. This introduction to the reserve offers immediate opportunities to encounter elephants, giraffes, zebras, wildebeest, and possibly lions or cheetahs as you explore the golden plains.

As the sun begins to set, return to your camp and enjoy a warm bush atmosphere followed by a refined dinner under the stars, surrounded by the sounds of the African wilderness.

Activities:

Cross-border transfer • Afternoon game drive • Wildlife introduction • Safari orientation

Main Highlight:

A seamless transition from Rwanda’s volcanic highlands to Kenya’s iconic Masai Mara, ending with your first golden savannah safari experience among Africa’s legendary wildlife.

Masai Mara National Reserve

Full Day Masai Mara Safari – Big Five Wilderness Experience

Day 6: Full Day Masai Mara Safari – Big Five Wilderness Experience

Today is dedicated to a full immersion into the legendary Masai Mara National Reserve, one of Africa’s most celebrated wildlife ecosystems. After an early breakfast at your camp, depart for a full-day safari adventure across the endless golden plains.

The Masai Mara offers one of the highest concentrations of wildlife in the world, giving you exceptional opportunities to encounter the Big Five—lion, leopard, elephant, buffalo, and rhino—alongside vast herds of wildebeest, zebras, giraffes, and numerous antelope species. Your expert safari guide will track wildlife movements, ensuring the most rewarding sightings throughout the day.

Mid-morning and afternoon game drives take you deep into different regions of the reserve, including riverine areas where crocodiles and hippos thrive, as well as open plains where predators often hunt. A picnic-style bush lunch may be served in a scenic location within the reserve, allowing you to dine surrounded by untouched wilderness.

For guests seeking a truly unforgettable perspective, an optional sunrise hot air balloon safari is available. This extraordinary experience offers panoramic aerial views of the Masai Mara as the sun rises over the savannah, followed by a champagne bush breakfast upon landing.

As the day comes to an end, enjoy a sunset game drive where the golden light enhances the beauty of the landscape and wildlife activity becomes more dynamic. Return to your luxury camp for a refined dinner under the stars.

Activities:

Big Five safari • Full-day game drives • Wildlife photography • Optional balloon safari • Sunset game drive

Main Highlight:

A full-day immersive safari in the Masai Mara, offering unmatched Big Five encounters and breathtaking savannah landscapes, with the option of a spectacular sunrise balloon safari over the wilderness.

Masai Mara National Reserve

Masai Mara Cultural Experience – Maasai Heritage & Wilderness Connection

Day 7: Masai Mara Cultural Experience – Maasai Heritage & Wilderness Connection

After a relaxed breakfast at your luxury camp, set out for a meaningful cultural journey into the heart of Maasai land. Today is dedicated to connecting with one of Africa’s most iconic and respected communities, known for their deep traditions, vibrant culture, and close relationship with wildlife and the natural environment.

Begin with a guided visit to a traditional Maasai village (manyatta), where you are welcomed by community members through traditional songs and dances. Your experience includes learning about Maasai daily life, their pastoral lifestyle, ancestral customs, and their long-standing coexistence with wildlife in the Masai Mara ecosystem.

Gain insight into traditional homesteads, warrior traditions, beadwork craftsmanship, and cultural rituals that have been preserved for generations. This is an authentic and respectful cultural exchange designed to deepen your understanding of life in this remarkable region.

After the village experience, continue with a relaxed nature walk guided by an experienced Maasai or safari guide. This slow-paced walk offers a closer connection to the landscape, allowing you to observe smaller details of the ecosystem such as birds, plants, animal tracks, and the natural rhythms of the savannah.

In the afternoon, enjoy a photography-focused safari session, capturing the golden light of the Mara, wildlife scenes, and sweeping landscapes at a slower, more artistic pace.

Return to your camp for leisure time and a peaceful evening surrounded by the sounds of the wilderness.

Activities:

Maasai cultural visit • Village experience • Nature walk • Photography safari

Main Highlight:

An authentic cultural immersion with the Maasai community combined with a relaxed wilderness experience in the iconic Masai Mara landscape.

Serengeti National Park

Transfer to Serengeti – Tanzania

Day 8: Transfer to Serengeti – Tanzania

After an early breakfast at your Masai Mara luxury camp, begin your scenic cross-border journey from Kenya into Tanzania via the Isebania border. This well-coordinated transfer is handled seamlessly by your professional safari team, ensuring smooth immigration procedures and uninterrupted travel experience.

As you cross into Tanzania, the landscape gradually transforms into the vast, open plains that define the Serengeti ecosystem. This is one of the most iconic wilderness regions on Earth, famous for its endless horizons, dramatic wildlife encounters, and the Great Migration.

Upon entering Serengeti National Park, enjoy an afternoon game drive en route to your luxury lodge. This first introduction to the Serengeti offers immediate wildlife encounters, including wildebeest herds, zebras, gazelles, elephants, and predators such as lions and cheetahs depending on the season.

The golden light of late afternoon enhances the beauty of the savannah, creating exceptional photography opportunities as you explore this legendary landscape.

Arrive at your luxury safari lodge or tented camp in time for sunset, where you can relax and absorb the sounds of the African wilderness before enjoying a refined dinner under the stars.

Activities:

Cross-border safari transfer • Serengeti entry game drive • Wildlife viewing • Photography safari

Main Highlight:

A seamless transition from the Masai Mara into the Serengeti, marking your arrival into Tanzania’s most iconic wildlife ecosystem and the heart of the Great Migration landscape.

Serengeti National Park

Full Day Serengeti National Park Safari – Endless Plains & Big Cat Territory

Day 9: Full Day Serengeti National Park Safari – Endless Plains & Big Cat Territory

Today is dedicated entirely to exploring the world-famous Serengeti National Park, a UNESCO World Heritage Site and one of the most extraordinary wildlife ecosystems on Earth. After an early breakfast at your lodge or tented camp, depart for a full-day safari across the endless golden plains.

The Serengeti offers an unmatched diversity of wildlife, with vast herds of wildebeest, zebras, and gazelles moving across the savannah, often followed closely by predators such as lions, cheetahs, and hyenas. Your expert safari guide will track wildlife movements to ensure the most rewarding encounters throughout the day.

Morning game drives take you through different habitats including open plains, rocky kopjes, and riverine areas where leopards and hippos are often spotted. The landscape shifts beautifully throughout the day, offering incredible photographic opportunities under the changing African light.

A picnic-style bush lunch is enjoyed in a scenic and safe location within the park, allowing you to remain immersed in the wilderness while taking in the sounds and sights of nature all around you.

In the afternoon, continue your exploration deeper into the Serengeti, following predator activity or seasonal migration movements depending on the time of year. As the sun begins to set, enjoy a relaxed sunset game drive as wildlife becomes more active in the cooler hours of the evening.

Return to your lodge or camp for a refined dinner under the stars, surrounded by the peaceful sounds of the African bush.

Activities:

Full-day game drives • Big cat tracking • Wildlife photography • Bush picnic lunch • Sunset safari

Main Highlight:

A full-day immersive safari in the Serengeti, offering unmatched Big Five encounters, dramatic predator action, and the timeless beauty of Africa’s most iconic wilderness.

Ngorongoro Conservation Area

Serengeti → Ngorongoro – Journey to the Crater Highlands

Day 10: Serengeti → Ngorongoro – Journey to the Crater Highlands

After a relaxed breakfast in the Serengeti, begin your scenic journey toward the Ngorongoro Conservation Area, one of Africa’s most unique and breathtaking landscapes. The drive takes you through changing ecosystems from the vast open plains of the Serengeti to the lush highlands and volcanic terrain of Ngorongoro.

Along the way, enjoy en-route game viewing as wildlife continues to accompany your journey. You may pass herds of wildebeest, zebras, and giraffes, as well as predators resting in the shade or moving across the plains. The transition in scenery is remarkable, gradually shifting into cooler, greener highlands with panoramic views.

As you ascend toward the Ngorongoro Crater rim, the landscape becomes more dramatic, with dense vegetation, rolling hills, and misty mountain air creating a serene and elevated atmosphere.

Arrive at your luxury lodge perched along the crater rim, offering breathtaking views into the world’s largest intact volcanic caldera. In the late afternoon, enjoy a peaceful sunset experience overlooking the crater, where golden light slowly fades across this natural wonder.

Spend the evening at leisure, followed by a refined dinner in the elegant setting of your lodge.

Activities:

Scenic transfer drive • En-route wildlife viewing • Crater rim sunset experience

Main Highlight:

A breathtaking transition from the Serengeti plains to the Ngorongoro highlands, ending with a spectacular sunset over one of Africa’s most iconic natural wonders.

Ngorongoro Conservation Area

Ngorongoro Crater Safari – Wildlife in a Natural Wonder

Day 11: Ngorongoro Crater Safari – Wildlife in a Natural Wonder

After an early breakfast at your lodge, descend into the world-famous Ngorongoro Crater for an extraordinary full-day safari. Often referred to as the “Eighth Wonder of the World,” this  volcanic caldera is home to one of the highest concentrations of wildlife in Africa.

As you drive down the crater walls, the landscape opens into a self-contained ecosystem of open grasslands, acacia forests, freshwater lakes, and swamps supporting an incredible diversity of animals year-round. This unique environment offers one of the best opportunities to witness the Big Five—lion, leopard, elephant, buffalo, and the rare black rhino—in a single day.

Throughout the morning, your expert safari guide will navigate the crater floor, tracking wildlife and positioning you for exceptional viewing and photography opportunities. You may encounter prides of lions resting in the grass, elephants moving gracefully across the plains, flamingos lining the soda lake, and hippos submerged in quiet pools.

At midday, enjoy a picnic lunch at a designated site within the crater, surrounded by breathtaking scenery and the sounds of nature. This immersive experience allows you to remain connected to the wilderness without interruption.

In the afternoon, continue exploring different sections of the crater before beginning your ascent back to the rim. From here, proceed toward Karatu or Arusha, where you will arrive at your selected luxury lodge for relaxation after an unforgettable day.

In the evening, enjoy a final refined dinner, reflecting on your journey through some of East Africa’s most iconic landscapes.

Activities:

Ngorongoro Crater game drive • Wildlife viewing • Photography safari • Picnic lunch

Main Highlight:

A full-day safari inside the Ngorongoro Crater, offering one of Africa’s most concentrated wildlife experiences and a rare opportunity to witness the Big Five within a natural volcanic sanctuary.

Arusha

Ngorongoro / Arusha → Departure – Farewell to East Africa

Day 12: Ngorongoro / Arusha → Departure – Farewell to East Africa

After a relaxed breakfast at your lodge in Karatu or Arusha, enjoy your final moments in Tanzania surrounded by the peaceful landscapes of the highlands or the calm atmosphere of the city. This morning is designed for a gentle and comfortable conclusion to your journey, allowing time to reflect on the extraordinary experiences of the past days from gorilla trekking in Rwanda to Big Five safaris across Kenya and Tanzania.

At the appropriate time, your private Eagle Soul Adventure representative will provide a seamless transfer to Kilimanjaro International Airport. Travel in comfort through scenic countryside and local communities as your guide shares final insights and ensures a smooth departure process.

Upon arrival at the airport, assistance will be provided with check-in procedures and luggage handling, ensuring a stress-free end to your safari.

As you board your international flight, depart with unforgettable memories of East Africa’s landscapes, wildlife, and cultures—an experience that remains long after the journey ends.

Activities:

Private airport transfer • Departure assistance • End of safari

Main Highlight:

A seamless and comfortable departure experience, marking the conclusion of a once-in-a-lifetime luxury safari across Rwanda, Kenya, and Tanzania

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Thank you for choosing Eagle Soul Adventure – where every journey carries a story, every trail speaks to the soul, and every sunrise begins a new adventure.

Included in Your Tour

  • Parking fees (for non-residents)
  • All activities mentioned (unless labeled as optional)
  • All accommodations mentioned (unless labeled as optional upgrades)
  • A professional driver/guide
  • All transportation mentioned (unless clearly labeled as optional)
  • All Taxes/VAT
  • Roundtrip airport transfer
  • Meals (as specified in the day-by-day section)
  • Drinks (as specified in the day-by-day section)

Not Included / Exclusions

  • Inland Airfare costs
  • Personal expenses (e.g., souvenirs)
  • Meals not mentioned in the itinerary
  • International flights (from/to the client's home country)
  • Additional accommodation before and at the end of the tour
  • Gratuities for guides and crew
  • Personal items (souvenirs, travel insurance, visa fees, etc.)
  • Government-imposed increases in taxes and/or park fees
  • Tips (Guideline: USD 15.00 per person per day)
  • Visa and travel insurance fees

Cancellation Policy

At Eagle Soul Adventure, we are committed to delivering exceptional, seamless, and authentic safari experiences across East Africa. By booking and participating in the European Big Five & Gorilla Safari, guests acknowledge and agree to the following terms and conditions:

1. Wildlife & Nature Disclaimer

This safari takes place in open, natural ecosystems across Rwanda, Kenya, and Tanzania, where wildlife roams freely without restriction. While our expert guides and carefully designed itineraries maximize opportunities for sightings, encounters with specific wildlife including mountain gorillas and members of the Big Five (lion, leopard, elephant, buffalo, and rhino) cannot be guaranteed.

Wildlife behavior is unpredictable and influenced by natural conditions such as weather, migration patterns, and habitat dynamics. All safari activities are conducted with respect for nature and in accordance with conservation guidelines.

2. Health, Fitness & Trekking Requirements

Guests are responsible for ensuring they are in good physical and medical condition to participate in all safari activities.

Gorilla trekking in Rwanda’s Volcanoes National Park requires moderate to high levels of fitness and may involve:

  • Hiking on steep, uneven, and sometimes muddy terrain
  • Walking for extended periods at higher altitudes
  • Navigating dense forest environments

Guests with pre-existing medical conditions, injuries, or mobility limitations are strongly advised to consult a qualified physician prior to booking.

Eagle Soul Adventure reserves the right to decline participation in certain activities if guest safety may be at risk.

3. Cancellation Policy

Standard Cancellation Terms:

  • More than 90 days before departure:
    Full refund minus a non-refundable deposit of 25% of the total safari cost
  • 89–60 days before departure:
    50% of the total safari cost refundable
  • 59–30 days before departure:
    25% of the total safari cost refundable
  • 29–15 days before departure:
    10% of the total safari cost refundable
  • Less than 14 days before departure:
    No refund; 100% of the safari cost is forfeited

Gorilla Permit Policy (Rwanda):

  • Gorilla trekking permits are 100% non-refundable and non-transferable once issued by the Rwanda Development Board (RDB)
  • Permit costs are included in the total safari price
  • In the event of cancellation, permit fees will be deducted from any refundable amount

Flights, Charter & Third-Party Services:

  • Domestic flights, charter services, and third-party accommodations are subject to their own cancellation policies
  • Any applicable refunds will depend on the individual provider’s terms
  • Eagle Soul Adventure is not liable for penalties imposed by third-party suppliers

4. Force Majeure / Unforeseen Circumstances

In the event of circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Political instability or border restrictions
  • Epidemics or pandemics
  • Extreme weather conditions

Eagle Soul Adventure reserves the right to modify, reroute, or reschedule the safari in the interest of guest safety and operational feasibility.

If the safari cannot proceed due to such events, guests will receive a credit toward a future safari, excluding non-refundable components such as gorilla permits and third-party services.

5. Safari Modifications

Requests to amend travel dates, accommodations, or itinerary components must be submitted in writing.

All changes:

  • Are subject to availability
  • May incur additional costs
  • May involve rebooking fees depending on timing and supplier policies

We strive to accommodate all reasonable requests while maintaining the integrity of the safari experience.

6. No-Show Policy

Failure to arrive on the confirmed safari start date without prior written notice will be considered a no-show.

In such cases:

  • The full safari cost (100%) will be forfeited
  • No refunds or credits will be issued

Disclaimer

At Eagle Soul Adventure, we are dedicated to delivering exceptional, seamless, and authentic safari experiences while maintaining the highest standards of safety, comfort, and professionalism. By booking and participating in this journey, guests acknowledge and agree to the following terms:

1. Wildlife & Nature Disclaimer

All safari experiences take place within open and unfenced natural ecosystems across Rwanda, Kenya, and Tanzania, where wildlife moves freely.

While our expert guides and carefully curated itineraries are designed to maximize wildlife encounters, sightings of specific animals—including mountain gorillas and the Big Five (lion, leopard, elephant, buffalo, and rhino) cannot be guaranteed.

Wildlife behavior is inherently unpredictable and influenced by environmental conditions such as weather, migration patterns, and habitat changes.

2. Health, Fitness & Trekking Requirements

Guests are responsible for ensuring they are physically and medically fit to participate in all safari activities.

Gorilla trekking in Rwanda involves:

  • Hiking through dense rainforest
  • Navigating uneven and sometimes steep terrain
  • Walking for extended periods at moderate altitudes

A reasonable level of fitness is required.

All guests must ensure they have:

  • Valid passports and visas
  • Required vaccinations (including those recommended for East Africa)
  • All necessary travel documentation

Eagle Soul Adventure is not responsible for denied entry, missed activities, or medical issues resulting from failure to meet these requirements.

3. Travel Insurance Requirement

Comprehensive travel insurance is mandatory for all guests.

Coverage must include:

  • Emergency medical treatment and evacuation
  • Trip cancellation or interruption
  • Loss, theft, or damage of personal belongings

Failure to obtain adequate insurance is entirely at the guest’s own risk.

4. Weather & Itinerary Adjustments

Safari itineraries may be adjusted due to circumstances beyond our control, including:

  • Weather conditions
  • Road and terrain accessibility
  • National park regulations and conservation policies
  • Safety considerations

All modifications will be made with the primary goal of ensuring guest safety while maintaining the quality and integrity of the overall safari experience.

5. Personal Belongings & Valuables

Guests are fully responsible for their personal belongings at all times, including:

  • Travel documents
  • Cameras and electronic equipment
  • Cash and valuables

Eagle Soul Adventure accepts no liability for loss, theft, or damage occurring during the safari.

6. Limitation of Liability

Eagle Soul Adventure’s liability is limited to services directly under our control.

We are not responsible for injury, illness, loss, damage, delay, or inconvenience caused by:

  • Third-party service providers (lodges, airlines, charter companies)
  • Natural events or environmental conditions
  • Circumstances beyond reasonable control

Liability is only accepted in cases of proven negligence.

7. Photography & Media Usage

Photographs and videos captured during the safari may be used by Eagle Soul Adventure for marketing and promotional purposes.

Guests who prefer not to be featured must submit a written request prior to the start of the safari.

8. Acceptance of Terms

Confirmation of booking and payment of any deposit or full amount constitutes full acceptance of these terms and conditions.

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