At Eagle Soul Adventure we are committed to protecting the privacy, personal information, and digital data of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable laws and best practices.
1. Information We Collect
We may collect personal and non-personal information to provide you with seamless and customized travel experiences. This includes:
Personal Information: Name, email address, phone number, passport details, date of birth, emergency contacts, and any information provided during communication or booking.
Booking & Travel Details: Travel dates, destinations, itineraries, preferences, special requests, and payment information.
Website & Online Data: IP addresses, browser type, device information, and usage interactions with our website, social media platforms, or digital services.
Marketing Preferences: Consent to receive newsletters, offers, promotional materials, or other communications.
2. How We Use Your Information
Your information is used solely to provide and improve our services, including:
Processing and confirming bookings.
Designing personalized itineraries, experiences, and recommendations.
Communicating important updates, alerts, or changes regarding your trip.
Sending marketing communications when consent is provided.
Enhancing website functionality, service quality, and customer experience.
Complying with legal obligations, safety requirements, and governmental regulations.
Using photos, videos, or testimonials collected during trips for marketing purposes, unless a client explicitly requests in writing via email or WhatsApp that their media not be used.
3. How We Share Your Information
We respect your privacy and do not sell your personal information. Sharing occurs only when necessary to operate and enhance our services:
Service Providers: Hotels, lodges, transport companies, guides, and other partners required to deliver your tours.
Legal Authorities: When mandated by law, regulation, or to ensure safety and security.
Business Transfers: In the event of a merger, acquisition, or sale of assets, relevant data may be transferred as part of the transaction.
4. Data Security
We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. All payment and sensitive data are processed securely through trusted platforms such as bank transfers, Wise, and PayPal. While we employ robust security measures, no system is completely impervious to risk.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your data.
Request deletion of personal data where legally permissible.
Opt-out of marketing communications at any time.
Requests should be submitted via email at info@eaglesouladventure.com or via WhatsApp at +255 752 043 429.
6. Photos, Videos, and Media
By participating in tours or activities with Eagle Soul Adventure, you grant us the right to capture and use photos or videos of your experience for promotional, marketing, and social media purposes. If you prefer that your images or footage not be used, you must notify us explicitly via email or WhatsApp prior to or after your tour.
7. Cookies & Online Tracking
Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and provide personalized content. Users can manage or disable cookies through their browser settings.
8. Third-Party Links
Our platforms may include links to external websites. Eagle Soul Adventure is not responsible for the privacy practices, content, or policies of third-party websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational changes, legal requirements, or service improvements. The most recent version will always be available on our website.
10. Contact Us
For any questions, concerns, or requests regarding your personal data, photos, or videos, please contact us:
Email: info@eaglesouladventure.com
WhatsApp: +255 752 043 429
